University of Wisconsin-Madison

Focus on modern quality concepts, tools, and techniques to develop, implement and maintain systems for improving quality and productivity in manufacturing and service organizations. Use of quality management and planning tools will help you to define quality problems and opportunities, implement measurable solutions and foster team-based strategies for continuous improvement. The course will also address issues in change management and how to successfully implement change in an organization.

Module One: Fundamentals of Quality Improvement

• Kaizen/Total Quality Management
• Concepts and principles
• Basic problem-solving techniques and tools
• Defining good process improvement projects and group processes
• Implementing organizational change (OCM model)

Module Two: Management Planning Tools

• Affinity diagrams and interrelationship digraphs
• Tree diagrams and process decision program charts
• Matrix diagrams and prioritization matrices
• Project planning and management techniques

Module Three: Quality Management Systems (QMS)

• Challenge and nature of organizational change
• Leading successful organizational change
• Training tools and practical issues for organizational change

Module Four: Basic Statistical Techniques

• Statistical concepts for process control and assessment
• Statistical process control and process capability techniques

Module Five: Project Presentations

• Project presentations, reviews, and discussion